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      Frequently Asked Questions:
 
  1) Tips for Selecting the Perfect Photo
  2) Digital Photos: What's the best image format, resolution and image size ?
  3) Can I send a traditional photo print instead of a digital photo ?
  4) How can I place an order ?
  5) Can I send you a professional studio or portrait photograph ?
  6) Are these Canvas Artworks created with actual paint ?
  7) Can I send you a negative or slide ?
  8) Can you work with pictures that are old, worn or damaged ?
  9) May I see the picture before you put it on Canvas ? How can I be sure I will like it ?
10) Can a color artwork be made out of a Black & White source photo or vice versa ?
11) Can you take people from different photos and combine them to make a single painted artwork ?
12) Can you remove something or someone from a source photo ?
13) What happens if my photo image won't fit proportionately to the final Canvas size I want ?
14) Can I have the finished Canvas Artwork delivered to someone else with a Gift Card ?
15) Is it possible to make an over-sized Canvas Artwork or a custom size ?
16) Can my Canvas Artwork be round or oval ?
17) What is the Project Lead Time and Shipping Cost ?
18) Can you ship a Canvas Artwork to another Country ?
19) Do you have discounts for photographers or other resellers ?
20) What is your product warranty ?
 
  1) Tips for Selecting the Perfect Photo
      We can paint from any photo you submit. However, if the portrait you wish to create features people, we recommend choosing a photo thats close up, in focus and has 1-3 subjects. This will produce the best artistic result. Photos that are dark or out of focus are harder to deal with. We
can do our best work when our artists can see the details in your photo clearly.
 
  2) Digital Photos: What's the best image format, resolution, and image size ?
      We prefer a .jpeg image in the range of 1 to 5 megabytes in size. Images taken with most digital cameras are captured in .jpeg format and usually require no change. If you plan to use your digital camera to take a picture for this purpose be sure to set your camera to at least 3 mega pixels in size. Any type of digital image can be uploaded to us through our web site - or you can mail it to us on CD. You can scan and save a photo on your home computer in .jpeg format using any graphics editing program such as Adobe PhotoShop. A local Quick Photo lab can copy a photo to CD directly from your camera's memory card.

Scanning Tips: If you are scanning a photo into your computer you have a great deal of flexibility to create the most useful size for transformation into a painted artwork. Use the software utility that comes with your scanner or copier and scan your photo with output resolution set to 300dpi. Next, save the image in .jpeg format with the highest quality setting. This will reduce the digital file size of your image and allow it to transmit much faster when uploaded through our web site. Or if you prefer, full size digital picture files may also be burned to CD and sent to us by mail.
 
  3) Can I send you a traditional photo print instead of a digital photo over the Internet ?
      Yes you can. A minimum 3 x 5 size print is recommended for best results. Though we can also work with smaller photos. We also accept film negatives or slides as well but we suggest you not send any one-of-a-kind photos or negatives to us through the mail. Use your computer to scan your photo and create a 'digital file'. Or visit a nearby 'Quick' photo lab at your local grocer or drug store and order a duplicate print or copy on CD. Upload the digital image to us via Internet or send us the copy by mail. You can send us original photos if you wish - but you take responsibility for loss or damage. When we complete our work all source photos will be returned with your order.
 
  4) How can I place an order ?
      Decide which product and Canvas size you wish to order then click the menu tab: Place An Order. You'll need to login and tell us one time which Merchant referred you to our Studio. Next, fill out the order form and upload your digital photo. There is also an option for mailing if you have a traditional paper print or CD. If you have questions we're here to help you Weekdays from 9am-4pm Pacific Time. Call 1-(800) 777-8989 or 1-(702) 309-3800. Or email us at: sales@canvasartworks.com.
 
  5) Can I send you a professional studio or portrait photograph ?
      Yes you can. However some photographers retain copyrights to photo artworks they create for clients. In this case reprint permission from the original photographer is required. When the consumer signs the project order form he/she warrants that the appropriate permissions have been obtained.
 
  6) Are these artworks created with actual paint ?
      We don't use a traditional paintbrush and paint. Our work is digital and performed manually in a computer by skilled artists using a stylus and electronic tablet along with specially designed software. Though our process is not computer-automated. We don't just press a button or apply a filter to create the appearance of random brush strokes such as other studios offer. Our work is done by hand using a palette of over 16 million colors. We use modern digital tools to 'dab' and paint in the same rich tradition as Picasso, Matisse or Rembrandt. It truly is a wonder.
 
  7) Can I send a negative or slide ?
      Yes you can. We can work with virtually any customer image source. However for safety purposes we do not recommend that one-of-a-kind media items be sent through the mail. Shipping agents such as the Postal Service, UPS or Fed-Ex are very reliable but they do not guarantee the security of your mailed photos. For this reason we recommend all photo documents be scanned first. Then send us the digital copy on CD by mail or upload the image through our website. Our company does not assume responsibility for any lost or damaged media.
 
  8) Can you work with pictures that are old, worn or damaged ?
      Yes. We can often fix torn or damaged photographs. This will require expert Photo Retouching by our trained artists. The added cost for this service is $39.95.
 
  9) May I see the painted portrait before you put it on Canvas ? How can I be sure I will like it ?
      We have a special service that will serve just this wish ! For a $10 fee we will actually create your painted portrait in advance & show you a preview online. You have no further obligation at this point. Or you can also include the preview option with your order. Either way, you'll have the chance to see what the finished artwork looks like before delivery. We require the web preview and approval when working with photos that are old, damaged, dark or blurry. You can also take comfort in our liberal guarantee. Submit a photo that meets our minimum art requirements and we'll guarantee your satisfaction with a full refund anytime within 30 days after you receive the finished canvas. Minimum Art Requirements are as follows: A clear picture which is in focus (not blurry) and properly exposed (not dark). Requests for art changes that deviate from the original photo require our Upgrade Package at a cost of $59.95. This allows you to collaborate with one of our Artists via telephone or email and to direct and approve at least two revisions to the project.
 
10) Can a color photo or painting be made out of a Black & White source photo or vice versa ?
      Yes. We can colorize black & white photos AND convert color photos into black & white. We can also create a color painted artwork from a black & white photo. The first step is to Colorize the black & white photo. An added charge of $39.95 applies for this service. We then create a painted artwork based on the colorized photo. When ordering this service we'll need details regarding the subject's natural color for Eyes, Hair & Skin. Be sure to include this information in the 'comments' section of the order form. Black & White paintings can also be made from color photos. See our Gallery for samples.
 
11) Can you take people from different photos and combine them into a single painted portrait ?
      Yes. This will take a bit of extra work on our part to recompose the final scene. This service is called "Photo Compositing" and you can order it for an added cost of $39.95. Just tell us your preference for desired positioning of all the subjects in the special comments section of the project order form. See our customer showcase Gallery for examples of this process.
 
12) Can you remove something or someone from a source photo ?
      In most cases, yes. This is an added service called photo retouching. The added cost is $39.95.
 
13) What happens if my photo image won't fit proportionately to the final Canvas size I want ?
      Sometimes a customer photo won't fit proportionately on the canvas size being ordered. When this happens our Artists will artistically crop the image to best display the subjects and suit the overall dimension of the canvas size being ordered. If you have any special cropping instructions please indicate them in the comment section of the project order form. Remember, we render a personal service. So if any great concerns arise we'll contact you by email or telephone to discuss.
 
14) Can I have the finished Canvas Artwork delivered to someone else with a Gift Card ?
      Yes you can. This option is often chosen for gift giving. You can choose a separate shipping address during the checkout process after you begin an order. If you have a written wish you'd like to send along we'll put this message in a special gift card for you.
 
15) Is it possible to make an over-sized Canvas Artwork or a custom size ?
      Yes it is. You will need to contact us by email or telephone to discuss. There might be framing considerations or shipping cost issues to discuss.
 
16) Can my Canvas Artwork be round or oval ?
      We're sorry but we currently do not offer this.
 
17) What is the project lead time and shipping cost ?
      We generally produce and ship orders within 7 days* after receipt of photo, order details and payment. Standard ground shipping service to locations within the 48 contiguous States has a nationwide transit time of 2-7 business days. Higher rates apply for delivery to Hawaii, Alaska or foreign countries. A rush service is available for $60 which will insure your Canvas portrait is produced and delivered within 4 days. See our price list for further details. *Note: Project lead times at Christmas and Mother's Day can sometimes be longer.
 
18) Can you ship a Canvas Artwork to another Country ?
      We can. We recommend a "Rolled Canvas" in a mailing tube for international destinations. This wil reduce the cost of shipping and customs duty. Contact us at sales@canvasartworks.com and let us know where you'd like the canvas shipped. We'll advise you of the costs involved.
 
19) Do you have discounts for photographers and other resellers ?
      We do offer opportunities for discount pricing to retail stores and qualified industry professionals. To learn more contact us via email at sales@canvasartworks.com
 
20) What is your product warranty ?
      When you submit an image that meets our minimum art requirements we guarantee your personal satisfaction with a full refund anytime within 30 days after you receive the finished canvas artwork. Minimum Artwork Requirements are as follows: A clear picture which is in focus (not blurry), properly exposed (not dark) and is at least 3x5 inches or 1mb in native digital size.

For a $10 charge we can also show you a web preview of the painted artwork in advance before we print the artwork to Canvas. Requests for art changes that deviate from the original photo involve additional costs. Our warranty does not include the cost for custom framing or any expedited shipping services. We will do everything we can to make you happy. We want to paint for you...for life !

 
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Have a question ? Call us at:
   
1-800-777-8989    
Open Weekdays: 9-4pm PST    
Your Photo Printed on Canvas:
We enlarge and print your sentimental photo on artist grade Canvas. Colorization & Sepia tone options. Delivery: 1-2 weeks.
 
Digital Hand Painted Portraits:
A skilled Artist Uses modern digital tools to create a unique original artwork on Canvas inspired by your memorable family photo. The finished artwork arrives as a ready to hang stretched canvas with Gallery Wrap. Delivery time: 2-3 weeks.
 
Pop Art Portraits Andy Warhol style!
Looking for something different? We create personalized Pop Art portraits in the style of Andy Warhol. Just send us your photo.
 
Photo Restoration Services:
We repair your old worn, torn or faded photos and make them look new again.
 
       
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